Privacy Policy

Last updated: [Insert Date]

At SIGHTWATCHER, we are committed to protecting the privacy of our patients, clients, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal and medical data in compliance with the UK General Data Protection Regulation (GDPR) and other relevant UK data protection laws.

By using our services or accessing our website, you consent to the collection and use of your personal data as described in this Privacy Policy.

1. Who We Are

SightWatcher provides domiciliary optometry services throughout the UK. Our services include comprehensive eye health assessments, vision correction solutions, and follow-up care, all provided directly to patients in their homes or care settings.

We are dedicated to ensuring the security of your personal and health information.

2. Information We Collect

We may collect the following categories of information to provide our services:

2.1 Personal Information:

  • Name.
  • Date of birth.
  • Home address.
  • Email address.
  • Phone number.
  • NHS number (if applicable).
  • Emergency contact details.

2.2 Medical Information:

  • Optometric health data, such as eye examination results, prescriptions, and test outcomes.
  • Medical history relevant to your eye health (e.g., previous eye conditions, family history, ongoing treatments).
  • Information provided by your GP or other healthcare professionals regarding your eye health.

2.3 Website Information:

  • Information about your usage of our website, including IP address, browser type, and usage data collected through cookies.

3. How We Use Your Information

We use your personal and medical information for the following purposes:

3.1 Provision of Services:

  • To schedule, manage, and conduct domiciliary eye care visits.
  • To perform comprehensive eye examinations and assessments.
  • To securely store and manage your health records and maintain compliance with medical data regulations.
  • To provide follow-up care, including sending appointment reminders or health-related advice.

3.2 Communication:

  • To contact you regarding appointments, medical results, and service-related queries.
  • To send you updates about new services, health tips, or promotions (with the option to opt-out at any time).

3.3 Legal and Compliance:

  • To ensure compliance with UK laws and healthcare regulations, including those from the General Optical Council (GOC).
  • To respond to legal requests or comply with mandatory reporting requirements.

4. How We Share Your Information

We will not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

  • Healthcare Providers: With your GP, specialists, or other healthcare professionals involved in your care.
  • Service Providers: With third parties who support our operations, such as IT service providers, appointment scheduling tools, or health data management systems.
  • Legal Compliance: When required by law or to protect the rights, safety, or property of SightWatcher, our patients, or others.

All third parties with whom we share personal data are required to adhere to strict data protection obligations to ensure the confidentiality and security of your information.

5. How We Protect Your Data

We take the security of your data seriously. All personal and medical information is stored using secure systems, and we implement a range of technical and organizational measures to protect against unauthorized access, loss, or misuse of your data.

  • Encryption: Data transmitted electronically is encrypted.
  • Access Controls: Only authorized staff members and healthcare professionals involved in your care have access to your health records.
  • Data Storage: We use secure servers and comply with the latest NHS data protection standards.

6. Your Rights

You have the following rights concerning your personal and medical data:

  • Access: You can request access to your personal data at any time.
  • Correction: You can ask us to correct any incorrect or outdated information.
  • Erasure: In certain circumstances, you can request the deletion of your data (subject to legal and regulatory obligations).
  • Data Portability: You can request that we transfer your data to another healthcare provider or service.
  • Opt-Out: You can opt out of marketing communications at any time by contacting us.

7. Data Retention

We retain personal and medical data only for as long as necessary to provide our services or as required by law. Once no longer needed, we securely delete or anonymize the information.

8. Cookies and Website Data

Our website uses cookies to enhance user experience and gather usage data for analytical purposes. You can control the use of cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

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